Notice regarding outgoing email communitions:
We are having currently issues with our outgoing emails. As far as we are aware, we are receiving most incoming emails but many of our outgoing emails are not transmitting with consistency. Some emails are bouncing back to us and we will resend those. However, some emails are not delivered and we are unaware. It is an issue with our service provider and they are working to find and correct the issue. We appreciate your patience as this is causing us duplicate efforts and a slight delay in responses. We still maintain that emailing us for requests is the fastest way to contact us as our phones are currently busy with our outgoing phone calls. We apologize for any frustration and delay.
Notice regarding possible delays due to hurricanes Harvey and Irma:
Please note that some of our order shipments are shipped directly from manufacturer's warehouses that are located in areas of Texas and Florida that have been affected by the recent Hurricanes. We are getting updates as quickly as we can and will provide those updates to the customers whose orders may be impacted. We appreciate your patience as we work through these orders on a case by case basis with these manufacturers
Customer Service Hours: (see below for holiday exceptions)
Monday - Friday 10:00 am - 5:00 pm EST
Phone hours 10:00 am - 4:00 pm EST • Phone: 866-493-5150
Email Us using the form below
We love to hear from you!
• Send us your questions
• Tell us how we are doing
• Report an issue on our site that we may be unaware of.
We work very hard right up until Christmas Eve to fill all holiday orders as quickly and efficiently as possible. As a reward for all the long days, the staff takes a little time off after the Christmas holiday to celebrate with their families. We appreciate your understanding of orders taking a little longer to ship during the post holiday dates listed below.
Please expect minor shipment delays and customer service delays during the following dates.
• Closed on Christmas Eve, Christmas Day, December 26th, December 27th
• Closed New Years Day, Half Day on New Years Eve
• We are open with limited staff on the following days: December 29-31, January 4th
Christmas Holiday Note:
Customer Service hours will remain the same during the holiday season with the exception of the dates above. We will be working longer hours to accommodate our increased order volume but the extra hours will be dedicated to processing orders for Christmas delivery. We will have a call center helping us with the overflow of calls during this busy season and ask for your patience as we return all calls and emails. Your order and requests are very important to us. We still maintain that email is the fastest and most efficient way to contact us.
We observe most national holidays such as:
• Memorial Day
• Independence Day
• We will work with a very limited staff for the week of July 4th. Please expect slight production delays
• Labor Day.
• Closed for Thanksgiving Day
• Closed for Christmas Eve & Christmas Day
• Closed New Years Day