Order Status

In order to serve you best, all Order Status Request Emails and Phone Messages will be responded to via Email.

Customer Service Hours: Monday - Friday 9:00 am - 5:00 pm
**Please see below for our Holiday Hours

Phone: 866-493-5150

Email: customerservice@andersonavenue.net



To inquire on the status of your order, please fill out the information below and we will email you with an updated status within 24 hours.

Name
Phone Number
Email
Order Number
Questions/Comments

Holiday Hours:
November 24-27 - Closed for Thanksgiving
December 24-26th - Closed for Christmas
December 27- January 3 - Open with limited staff


Please expect minor shipment delays during the above dates.

Please Note:
Customer Service hours will remain the same during the holiday season with the exeption of the dates above. We will be working longer hours to accomodate our increased order volume but the extra hours will be dedicated to processing orders for Christmas delivery. We will have a call center helping us with the overflow of calls during this busy season and ask for your patience as we return all calls and emails. Your order and requests are very important to us. We still maintain that email is the fastest and most efficient way to contact us.