Notice regarding outgoing email communitions:
We are having currently issues with our outgoing emails. As far as we are aware, we are receiving most incoming emails but many of our outgoing emails are not transmitting with consistency. Some emails are bouncing back to us and we will resend those. However, some emails are not delivered and we are unaware. It is an issue with our service provider and they are working to find and correct the issue. We appreciate your patience as this is causing us duplicate efforts and a slight delay in responses. We still maintain that emailing us for requests is the fastest way to contact us as our phones are currently busy with our outgoing phone calls. We apologize for any frustration and delay.
Notice regarding possible delays due to hurricanes Harvey and Irma:
Please note that some of our order shipments are shipped directly from manufacturer's warehouses that are located in areas of Texas and Florida that have been affected by the recent Hurricanes. We are getting updates as quickly as we can and will provide those updates to the customers whose orders may be impacted. We appreciate your patience as we work through these orders on a case by case basis with these manufacturers
In order to serve you best, all order status request emails and phone messages will be responded to via Email.
** Please be aware that, due to the recent changes in security features provided by many internet service providers, some emails are being dispatched to our customer's spam folder in error.
Customer Service Hours: Monday - Friday: 9:00 am - 5:00 pm
(see below for holiday exceptions)
To inquire on the status of your order, please fill out the information below and we will email you with an updated status within 24-48 business hours.