Customer Service • 866-493-5150
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By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
We Ship to: United States Only
Order Processing: While we always try to get your order process completed within 24 hours, we ask that you please allow 1-3 business days for order processing. You should receive a confirmation email as soon as your order is placed. You will receive another shipping notification with tracking details once your order is expedited for shipping. Please note that custom or special order items will have longer production times. Please refer to the product page for estimated shipping times of each product.
Product Specifications & Prices: Product prices and specifications are based on information available at the time of posting and are subject to change without notice. Please be aware that product colors may vary slightly according to dye lot as well as varying computer monitors.
Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Anderson Avenue assumes no liability whatsoever for variance, including in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Method of Payment: Currently, we accept VISA, MASTER CARD, DISCOVER, and AMERICAN EXPRESS.
Shipping & Handling (General info): Because we represent numerous manufacturers across the U.S., we may direct ship some items from our manufacturer’s facility. Please refer to the product page(s) for estimated shipping times as times do vary. Estimated shipping times are quoted in Business Days. Business days do not include weekends or holidays. Allow several business days for UPS of Fed Ex ground shipping. See our Shipping page for an estimation of UPS Ground Shipment days in transit. Shipping Rates, with the exception of special limited time promotional offers from Anderson Avenue, are calculated based on weight, package dimensions and location by UPS formulas. See www.ups.com for further information regarding times in transit and charges.
Backordered/Out of stock Items: Sometimes we run out of stock of certain high demand items. We usually restock and receive our supply in a matter of just days. Some items may be also become on back order status from our various manufacturers. This can delay our order processing time in which we will notify you as soon as possible. When an item you have ordered is out of stock, we will ship all of the items that you have ordered that are in stock and then ship the rest of your order when we receive more inventory. When you receive your shipment verification email, you will see a shipment status for both the items that were shipped and when any out of stock items are expected to be shipped. We do not charge you for additional shipping. We ship the back ordered items with the most cost effective carrier. It could be UPS or FedEx depending on location and package weight. We try our best to continually improve our supply for your product needs.
Order Status: Your order confirmation will provide your order number and information on obtaining your order status. We will update the status in our system once it is expedited for shipment or once we have an expected delivery date. Should you call or email customer service regarding the status of your order, we will respond to your request within 24-48 hours, excluding weekends. Due to the volume of calls we experience, all order status requests will be responded to via Email.
Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Anderson Avenue shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Anderson Avenue shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged, we will immediately contact you regarding the order cancellation and a full refund.
Guarantee: We Want You To Be Satisfied! We do our best to buy quality products; however, if you receive a defective product please notify our customer service department immediately but no later than 14 days from date of receipt. We will replace it or refund your money within 90 days of the date of receipt.
Special Order/Custom Order/Personalized Orders:
Due to the uniqueness of the items, once custom, personalized or special orders are placed they can not be cancelled or returned unless there is manufacturers defect. In the case of a manufacturer's defect, we will repair/replace the item.
At Anderson Avenue, we want to be very forthright and fair about our return policy. Some companies will promote "No Hassle Returns" and then surprise their customers with unexpected charges and fees. Our top priority is customer service and we will always handle returns and exchanges in an effort to maintain a long term relationship with our customers.
Anderson Avenue offers a return policy on most of our merchandise as long as it is returned in new condition and in its original packaging within 14 days of the date of receipt for a refund or product exchange. Please note the following:
**Due to the personal nature of bedding and because Anderson Avenue orders most of our Bedding as a Special Order, Bedding Items are non-refundable and cannot be exchanged. It is important that our customers are assured they are receiving a pristine, never opened, product for such a personal and luxurious purchase. However, if there is a manufacturer's defect we are happy to offer a repair or replacement of the bedding or accent pieces within 14 days of receipt of goods.
Sales Tax: Currently, with the exception of the state of Georgia, we do not collect sales tax.