Customer Service Hours: (see below for holiday exceptions)
Monday - Friday 10:00 am - 5:00 pm EST
Phone hours: 10:00 am - 4:00 pm EST
We suggest contacting us by Email for the quickest and most efficient response.
Email Us using the form below
We love to hear from you!
• Send us your questions
• Tell us how we are doing
• Report an issue on our site that we may be unaware of.
In order to serve you best, all order status request emails and phone messages will be responded to via Email.
CHRISTMAS & HOLIDAY HOURS
We work very hard right up until Christmas Eve to fill all holiday orders as quickly and efficiently as possible. As a reward for all the long days, the staff takes a little time off after the Christmas holiday to celebrate with their families. We appreciate your understanding of orders taking a little longer to ship during the post holiday dates listed below.
Please expect minor shipment delays and customer service delays during the following dates.
• Closed on Christmas Eve, Christmas Day, December 26th, December 27th
• Closed New Years Day, Half Day on New Years Eve and Jan. 2nd
• We are open with limited staff on the following days: December 29-31 and January 2-4, 2019.
Christmas Holiday Note:
Customer Service hours will remain the same during the holiday season with the exception of the dates above. We will be working longer hours to accommodate our increased order volume but the extra hours will be dedicated to processing orders for Christmas delivery. We will have a call center helping us with the overflow of calls during this busy season and ask for your patience as we return all calls and emails. Your order and requests are very important to us. We still maintain that email is the fastest and most efficient way to contact us.
We observe most national holidays such as:
• Memorial Day
• Independence Day
• We will work with a very limited staff for the week of July 4th. Please expect slight production delays
• Labor Day.
• Closed for Thanksgiving Day
• Closed for Christmas Eve & Christmas Day
• Closed New Years Day