We have been made aware of an issue of incoming calls going directly to voicemail before transferring to us to answer the call. We are working to correct the issue. Please leave a voicemail or email us, either directly or by using the form below, and we will respond as soon as possible. We apologize for any inconvenience.
To inquire on the status of your order, please fill out the information below and we will email you with an updated status within 24-48 business hours.
Please expect slight production delays during the holidays listed below.
CHRISTMAS & HOLIDAY HOURS
We work very hard right up until Christmas Eve to fill all holiday orders as quickly and efficiently as possible. As a reward for all the long days, the staff takes a little time off after the Christmas holiday to celebrate with their families. We appreciate your understanding of orders taking a little longer to ship during the post holiday dates listed below.
Production on all custom and personalized items is paused from Dec. 24th through January 2nd. Please expect minor shipment delays and customer service delays during the following dates.
• Closed on Christmas Eve, Christmas Day, December 26th, December 27th
• Closed New Years Day, Half Day on New Years Eve and Jan. 2nd
• We are open with limited staff on the following days: December 29-31 and January 2-4, 2019.
Christmas Holiday Note:
Customer Service hours will remain the same during the holiday season with the exception of the dates above. We will be working longer hours to accommodate our increased order volume but the extra hours will be dedicated to processing orders for Christmas delivery. We will have a call center helping us with the overflow of calls during this busy season and ask for your patience as we return all calls and emails. Your order and requests are very important to us. We still maintain that email is the fastest and most efficient way to contact us.
We observe most national holidays such as:
• Memorial Day
• Independence Day
• We will work with a very limited staff for the week of July 4th.
• Labor Day.
• Closed for Thanksgiving Day
• Closed for Christmas Eve & Christmas Day
• Closed New Years Day